Call Center System
To enhance the efficiency of your customer service
A smart cloud call center system that allows you to manage your calls professionally from anywhere at any time
Comprehensive and integrated management with efficiency and professionalism.
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We will guide you step by step in the setup.
Bronze Package
600 SAR
Per user annually
Suitable for teams and reception staff
Order now- Supervisor (1)
- Number of employee users (3)
- Simultaneous calls (2)
- Department reports and statistics (specific reports)
- Automated response (IVR) (standard automated response)
- Customer satisfaction reports (for additional fees)
- Integration (API) (for additional fees)
- Automatic call distribution
- Live and detailed monitoring screen
- Live reports and detailed statistics
- Performance evaluation (for additional fees)
- Call reports (daily and weekly)
- Retention of call recordings for 30 days
- Free calls between transfers
- Unlimited internal calls
Silver Package
450 SAR
Per user annually
Suitable for call centers
Order now- Supervisor (1)
- Number of employee users (6)
- Simultaneous calls (4)
- Department reports and statistics (specific reports)
- Automated response (IVR) (standard automated response)
- Customer satisfaction reports (for additional fees)
- Integration (API) (for additional fees)
- Automatic call distribution
- Live and detailed monitoring screen
- Live reports and detailed statistics
- Performance evaluation
- Call reports (daily and weekly)
- Retention of call recordings for 30 days
- Free calls between transfers
- Unlimited internal calls
Gold package
350 SAR
Per user annually
Suitable for businesses
Order now- Supervisor (1)
- Number of employee users (8)
- Simultaneous calls (6)
- Department reports and statistics (custom reports)
- Automated response (IVR) (IVR customization)
- Customer satisfaction reports (for additional fees)
- Integration (API) (for additional fees)
- Automatic call distribution
- Live and detailed monitoring screen
- Live reports and detailed statistics
- Performance evaluation
- Call reports (daily and weekly)
- Retention of call recordings for 30 days
- Free calls between transfers
- Unlimited internal calls
Large companies
250 SAR
Per user annually
A package suitable for institutions and large companies.
Order now- Supervisor (1)
- Number of users (12)
- Simultaneous calls (8)
- Department reports and statistics (custom reports)
- Automated response (IVR) (IVR customization)
- Customer satisfaction reports (for additional fees)
- Integration (API) (for additional fees)
- Automatic call distribution
- Live and detailed monitoring screen
- Live reports and detailed statistics
- Performance evaluation
- Call reports (daily and weekly)
- Retention of call recordings for 30 days
- Free calls between transfers
- Unlimited internal calls
What is a Contact Center System?
The cloud contact center system is a comprehensive solution that allows businesses to manage their phone communications entirely online without the need for traditional hardware or complex infrastructure. It relies on cloud computing technologies to provide a virtual contact center that can be easily operated from anywhere at any time.
The system allows you to make and receive calls, automatically distribute them to employees, record conversations, and monitor team performance through detailed reports displayed in real-time. It features a simple interface that supports the Arabic language and provides the highest standards of security and flexibility, enhancing the customer experience and significantly reducing operational costs.
What does the Contact Center System offer you?
Communicate efficiently from anywhere
The system allows your team to respond to customers and work remotely with complete ease, while maintaining call quality and data security at all times.
Reduce operational costs
Eliminate traditional hardware and expensive on-premise solutions, and benefit from a flexible cloud contact center system that allows you to pay only for what you use.
Seamless and Professional Customer Experience
ThroughAutomated Response (IVR)and smart call distribution ensure your customers have a professional customer experience.
What does the cloud contact center from Nubitex offer you?
✅ A fully integrated virtual call center operating online
📞 Make and receive calls inside and outside the Kingdom easily
🤖 Interactive Voice Response (IVR) system for a professional customer experience
📈 Intelligent call distribution ensuring quick response and service efficiency
🎧 Call recording and analysis to improve performance and quality
📊 Comprehensive real-time reports to support decision-making
🖥️ Instant dashboard for complete supervision and workflow monitoring.
Our customers' feedback
More than 20 clients in 10 Saudi cities are satisfied with the service.
Industrial Company
"Response speed increased by 40% and missed calls decreased significantly.".
Law Firm
Real-time reports helped us monitor quality and improve performance weekly .
Car Company
Integration with CRM saved a lot of time for the team and increased customer satisfaction .
Efficient call center management from Noptex
About Noptex
What is Noptex?
A technology company based in Riyadh, Saudi Arabia, providing management system solutions for companies and institutions in various countries, and implementing comprehensive digital transformation plans to maintain business gains and achieve better and more flexible expansion and outreach of company services.
Learn more ..
What are Noptex's solutions in developing company management?
Noptex offers management systems and smart solutions for various business fields, specifically designed to save time and effort and increase returns and profits.
How to join the Noptex team?
At Noptechs, we have relied on a group of the best experts and engineers specialized in implementing and developing corporate management systems, capable of making a difference in the development of our partners' businesses and drawing a comprehensive plan for the correct application of digital transformation.
Join us..
How to communicate with Noptechs?
You can get in touch with the team of experts at Noptechs and receive a free consultation and a comprehensive plan to develop your business.
Book a consultation appointment..