ERP for Healthcare & Pharmacy in Saudi Arabia
Private healthcare is expanding under the Health Sector Transformation Program. SERP manages appointments, visits, insurance billing, medical inventory and pharmacies, with NPHIES and Rasd links.
Why SERP for this sector?
ZATCA Phase 2 e-invoicing included at no extra fee
Ministry of Health and CHI requirements
Rasd track and trace for drugs and devices
NPHIES for insurance claims
Rasd
SMS and WhatsApp reminders
Hosted in Saudi Arabia, aligned with the PDPL
Activities in this sector (8)
Hospitals
For private hospitals: finance, procurement, medical inventory, biomedical maintenance and insurance claims alongside the clinical system.
- Insurance claims and rejection follow-up
- Department stores
- Procurement and tenders
Medical Complexes, Clinics & Physiotherapy
For medical complexes, clinics and physiotherapy centers: appointments, visits, packages and insurance.
- Appointment booking and reminders
- Patient administrative file
- Session packages
Dental Clinics
For dental clinics: multi-visit treatment plans, external labs and insurance.
- Treatment plans and estimates
- Multi-visit appointments
- External lab orders
Laboratories & Radiology Centers
For medical labs and radiology centers: orders, samples, results, institutional contracts and equipment maintenance.
- Test orders
- Sample tracking
- Results portal
Beauty & Dermatology Centers
For aesthetic, dermatology and laser centers: appointments, packages, sessions and retail products.
- Online booking
- Session packages
- Retail product sales
Residential & Social Care
For home-care, residential care and rehabilitation centers: care plans, visits and contracts.
- Care plans
- Visit and staff scheduling
- Monthly contracts
Pharmaceutical Distribution
For pharmaceutical and medical-supply distributors: batches, cold chain, Rasd and distribution to pharmacies.
- Batches and expiry
- Track and report to Rasd
- Cold storage
Pharmacies
For pharmacies and chains: POS, prescriptions, insurance, expiry and Rasd.
- Barcode POS
- Prescription and insurance dispensing
- Generic alternatives
How do we start?
- Pick your activity and your database is created from a ready template
- We configure workflows, access rights and document layouts with your team
- We activate ZATCA and the required integrations and load your data
- Training, acceptance testing, then go-live and hypercare
Frequently asked questions
We already have an HIS
SERP runs admin and finance linked to it
Insurance claims are complex
NPHIES link and rejection reports
Patient data is sensitive
in-Kingdom hosting and granular access
Ready to run your business on SERP?
Talk to the Noptechs team in Riyadh and Cairo and start a free 15-day trial.
Book a demo