SERP Healthcare & Pharma has been developed on top of Odoo 19 to address the specialized requirements of healthcare providers, pharmacies, medical warehouses, and pharmaceutical supply chains. The developed scope mainly includes:
Patient 360 with a unified patient profile linking personal data, appointments, visits, doctors, services, invoices, insurance, claims, prescriptions, payments, and documents. 
Patient registration with unique MRN creation, duplicate record control, and multi-branch support.
Healthcare appointment management linked to doctor, specialty, clinic, service, branch, and insurance, with appointment statuses, reminders, waiting lists, and No-Show tracking.
Clinic operations management covering doctors, rooms, resources, schedules, capacity, waiting times, and resource utilization.
Encounter management, healthcare services, packages, and pricing based on cash patients, insurance companies, corporate contracts, and service packages.
Complete insurance revenue cycle management from Eligibility and Preauthorization to Claims, Rejections, Resubmissions, and Collection.
NPHIES integration readiness for eligibility, authorizations, claims, responses, and payment information according to approved project scope and official interfaces.
Pharmacy operations, prescription management, and dispensing linked to the patient, doctor, medication, Batch, and inventory.
Medical and pharmaceutical inventory management using Lot/Batch, Serial Number, Expiry, FEFO, Recall, and forward/backward traceability.
GS1 and barcode support including GTIN, Batch, Serial Number, and Expiry within operational workflows.
RSD integration readiness for pharmaceutical movements such as receiving, transfer, dispensing, return, and recall through approved official interfaces.
Management of medical supplies, devices, assets, maintenance, calibration, and warranties.
Multi-branch pharmacy, warehouse, and pharmaceutical distribution operations including transfers, replenishment, and expiry risk management.
Healthcare Costing to calculate the cost of services, clinics, doctors, materials, medications, equipment, and operating overhead.
Profitability analysis by clinic, specialty, doctor, service, branch, and insurance company.
Patient Portal, online booking, patient service requests, complaints, and omnichannel communication.
Specialized Healthcare KPIs and dashboards for management, operations, finance, insurance, pharmacy, and supply chain.
AI & Automation for expiry risk analysis, stock-out prediction, No-Show patterns, claim rejection analysis, clinic workload, and operational follow-up.
Role-based access, approval workflows, Audit Trail, and governance of patient and document access.
Multi-Company, Multi-Branch, and Multi-Currency support.
Saudi Healthcare Pack supporting NPHIES, RSD, ZATCA, and Saudi financial localization according to the organization’s activity and integration scope.
Integration Layer for connecting with specialized healthcare systems such as HIS/EMR, LIS, RIS, and PACS using REST API, HL7, FHIR, and other applicable technologies.