Medical Complexes, Clinics & Physiotherapy ERP Software in Saudi Arabia — SERP on Odoo

For medical complexes, clinics and physiotherapy centers: appointments, visits, packages and insurance.

Challenges it solves

• Patient no-shows
• Collecting insurer share

Key features

• Appointment booking and reminders
• Patient administrative file
• Session packages
• Insurance billing
• Doctor commissions

The full business cycle in SERP

1. Book and remind
2. Reception and eligibility check
3. Visit and services
4. Billing and payment
5. Insurance claim
6. Follow-up sessions

Dashboards & KPIs

• No-show rate
• Revenue per doctor
• Pending claims

Saudi compliance & integrations

• ZATCA Phase 2 e-invoicing included at no extra fee
• Ministry of Health and CHI requirements
• Rasd track and trace for drugs and devices
• NPHIES for insurance claims
• Rasd
• SMS and WhatsApp reminders
• Hosted in Saudi Arabia, aligned with the PDPL

Frequently asked questions

Is SERP Medical Complexes, Clinics & Physiotherapy ready for ZATCA e-invoicing?

Yes. ZATCA Phase 2 (Fatoora) integration is part of every SERP activity at no extra fee.

How long does it take to go live?

A typical Medical Complexes, Clinics & Physiotherapy rollout takes 4–6 weeks, starting from a ready template database with sector workflows, reports and demo data.

Can it be adapted to my company?

Sector configuration listed in the plan is included. Integrations come from the SERP catalogue, and company-specific code changes are quoted as a separate services project.

Where is my data hosted?

On managed cloud infrastructure inside the Kingdom, with daily backups, a test environment and annual Odoo upgrades.

Request a free 15-day trial and go live with the Noptechs team.