Contact Centers ERP Software in Saudi Arabia — SERP on Odoo
For outsourced contact centers: campaigns, agents, calls and billing per call or hour.
Challenges it solves
- Measuring agent performance
- Billing clients from usage
Key features
- Campaigns per client
- Integrated VoIP calling
- Tickets and SLA
- Agent performance
- Usage-based billing
The full business cycle in SERP
- Campaign contract
- Set up the script
- Handle calls and tickets
- Follow up and close
- Performance report
- Invoice
Dashboards & KPIs
- Response time
- First-contact resolution
- Calls per agent
Saudi compliance & integrations
- ZATCA Phase 2 e-invoicing included at no extra fee
- Labor law and the Wage Protection System
- MHRSD licensing for recruitment and supply
- SERP Contact Center
- WhatsApp Business
- Hosted in Saudi Arabia, aligned with the PDPL
Frequently asked questions
Is SERP Contact Centers ready for ZATCA e-invoicing?
Yes. ZATCA Phase 2 (Fatoora) integration is part of every SERP activity at no extra fee.
How long does it take to go live?
A typical Contact Centers rollout takes 2 weeks, starting from a ready template database with sector workflows, reports and demo data.
Can it be adapted to my company?
Sector configuration listed in the plan is included. Integrations come from the SERP catalogue, and company-specific code changes are quoted as a separate services project.
Where is my data hosted?
On managed cloud infrastructure inside the Kingdom, with daily backups, a test environment and annual Odoo upgrades.
Request a free 15-day trial and go live with the Noptechs team.
