IT & Telecommunications

SERP – Data Centers | Tier B — Advanced

Scope included:
• Odoo apps configured: Subscriptions, Maintenance, Helpdesk, Inventory, Accounting
• Ready sector template: master data structure, workflows, document templates, reports and a sector KPI dashboard
• ZATCA Phase 2 e-invoicing, national address and Hijri calendar
• Managed hosting in KSA, daily backups, test environment and annual Odoo upgrades

Sector-specific configuration & developments included:
• Rack and power model
• Metered power billing
• Critical system maintenance plans

SERP – Internet of Things | Tier B — Advanced

Scope included:
• Odoo apps configured: Sales, Inventory, Field Service, Subscriptions, Helpdesk, Accounting
• Ready sector template: master data structure, workflows, document templates, reports and a sector KPI dashboard
• ZATCA Phase 2 e-invoicing, national address and Hijri calendar
• Managed hosting in KSA, daily backups, test environment and annual Odoo upgrades

Sector-specific configuration & developments included:
• Device to SIM link
• Subscription per serial
• Field installation orders

SERP – AI & Data Analytics | Tier A — Essential

Scope included:
• Odoo apps configured: Project, Timesheets, CRM, Subscriptions, Accounting
• Ready sector template: master data structure, workflows, document templates, reports and a sector KPI dashboard
• ZATCA Phase 2 e-invoicing, national address and Hijri calendar
• Managed hosting in KSA, daily backups, test environment and annual Odoo upgrades

Sector-specific configuration & developments included:
• Pilot project template
• Usage metering and billing
• Compute cost allocation

SERP – Systems Integration & Cybersecurity | Tier A — Essential

Scope included:
• Odoo apps configured: Sales, Project, Inventory, Helpdesk, Subscriptions, Accounting
• Ready sector template: master data structure, workflows, document templates, reports and a sector KPI dashboard
• ZATCA Phase 2 e-invoicing, national address and Hijri calendar
• Managed hosting in KSA, daily backups, test environment and annual Odoo upgrades

Sector-specific configuration & developments included:
• License expiry dates
• Deployment project template
• Incident tickets with priority

SERP – Software, Apps & ERP Development | Tier A — Essential

Scope included:
• Odoo apps configured: Project, Timesheets, CRM, Helpdesk, Accounting
• Ready sector template: master data structure, workflows, document templates, reports and a sector KPI dashboard
• ZATCA Phase 2 e-invoicing, national address and Hijri calendar
• Managed hosting in KSA, daily backups, test environment and annual Odoo upgrades

Sector-specific configuration & developments included:
• Agile project template
• Change request linked to contract
• Support contract with hour bank

SERP – Telecommunications | Tier C — Enterprise & Regulated

Scope included:
• Odoo apps configured: Subscriptions, Field Service, Inventory, Helpdesk, Accounting, Multi-company
• Ready sector template: master data structure, workflows, document templates, reports and a sector KPI dashboard
• ZATCA Phase 2 e-invoicing, national address and Hijri calendar
• Managed hosting in KSA, daily backups, test environment and annual Odoo upgrades

Sector-specific configuration & developments included:
• Equipment linked to subscription
• Field installation orders
• Network asset register

SERP – SaaS & Cloud Hosting | Tier A — Essential

Scope included:
• Odoo apps configured: Subscriptions, CRM, Helpdesk, Accounting, Website, Portal
• Ready sector template: master data structure, workflows, document templates, reports and a sector KPI dashboard
• ZATCA Phase 2 e-invoicing, national address and Hijri calendar
• Managed hosting in KSA, daily backups, test environment and annual Odoo upgrades

Sector-specific configuration & developments included:
• Subscription plan templates
• Dunning sequence
• Subscription metrics dashboard